Privacy Policy

1. About Our Business

My Roomiee is a Mumbai-based accommodation platform that helps users discover and inquire about furnished PG accommodation, rental stays, and coliving options in areas including Malad, Goregaon, Kandivali, and nearby locations. We provide information related to accommodation facilities, amenities, room availability, and booking inquiries for students, working professionals, and individuals seeking rental accommodation.

2. Information We Collect

We may collect information from you in several ways, including information you voluntarily provide and information automatically collected while using the Platform.

2.1 Information You Provide Voluntarily

We may collect personal information including but not limited to:

• Full Name
• Mobile Number
• Email Address
• City or Preferred Location
• Accommodation Preferences
• Occupancy Requirements
• Budget Information
• Gender Preferences (where voluntarily provided)
• Inquiry Details
• Communication Preferences

This information may be collected when you submit inquiry forms, contact us via phone, WhatsApp, or email, request property information, register interest in accommodation, participate in surveys or promotional campaigns, or communicate with us through social media platforms.

2.2 Information Collected Automatically

When you access the Platform, certain information may automatically be collected, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Access Time
• Pages Visited
• Clickstream Data
• Referral URLs
• Approximate Geographic Location
• Mobile Device Information

This information helps us improve Platform performance, user experience, security monitoring, analytics and optimization, and service reliability.

3. Cookies & Tracking Technologies

Our Platform may use Cookies and similar tracking technologies to improve your browsing experience and analyze website performance. Cookies help us understand user behavior, remember preferences, improve website speed and usability, analyze traffic patterns, enhance marketing performance, and personalize user experience.

You may choose to disable Cookies through your browser settings. However, certain features of the Platform may not function properly if Cookies are disabled.

We may also use third-party analytics and advertising tools, including but not limited to Google Analytics, Google Ads, Meta Pixel, and Remarketing Technologies. These services may collect information in accordance with their own privacy policies.

4. How We Use Your Information

We use the information collected for legitimate business purposes including:

• Responding to accommodation inquiries
• Providing property details and availability
• Improving our Platform and services
• Communicating with users
• Sending service-related updates
• Providing customer support
• Managing bookings and inquiries
• Conducting internal analytics
• Improving marketing campaigns
• Preventing fraud and unauthorized activity
• Maintaining platform security
• Complying with legal obligations

We may also use your information to contact you regarding available accommodation options, promotions or offers, service updates, important notices, and customer support follow-ups.

By submitting your information, you consent to receiving communication through calls, SMS, WhatsApp, email, and push notifications. You may opt out of promotional communication at any time.

5. Sharing & Disclosure of Information

We do not sell your personal information to third parties. However, we may share information with trusted third-party service providers for purposes including website hosting, analytics, marketing services, customer communication, payment processing, technical support, and advertising platforms.

We may also disclose information if required under applicable law, to comply with legal obligations, to protect our legal rights, to investigate fraud or misuse, during business restructuring, mergers, or acquisitions, or to enforce our Terms & Conditions. All third-party partners are expected to maintain appropriate confidentiality and security standards.

6. Third-Party Links

Our Platform may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices, policies, or content of such third-party platforms. Users are advised to review the privacy policies of those websites independently before providing any personal information.

7. Data Security

We implement commercially reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure, destruction, and data breaches. While we strive to use industry-standard security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information. Users are also responsible for maintaining the confidentiality of their devices and communication channels while accessing the Platform.

8. Data Retention

We retain personal information only for as long as necessary for providing services, resolving disputes, legal compliance, security monitoring, business operations, and fraud prevention. Once information is no longer required, we may securely delete, anonymize, or archive it in accordance with applicable laws and operational requirements.

9. User Rights & Choices

You may have certain rights regarding your personal information, subject to applicable laws, including the right to access your personal information, correct inaccurate information, request deletion of your information, withdraw consent for communication, restrict certain processing activities, and request clarification regarding data usage. To exercise any of these rights, you may contact us using the details mentioned below. Please note that withdrawing consent or requesting deletion of information may limit our ability to provide certain services.

10. Marketing Communication

By submitting your information on the Platform, you consent to receive communication from My Roomiee through phone calls, SMS, WhatsApp messages, email communication, and promotional notifications. These communications may include property recommendations, booking assistance, service updates, promotional offers, and customer support communication. Users may opt out of promotional communication at any time by contacting us directly. Please note that we may still send important non-promotional communication related to your inquiries or active services.

11. Google Ads & Advertising Services

Our Platform may use advertising services provided by third-party platforms including Google Ads, Google Analytics, Meta Ads, and Remarketing Platforms. These services may use Cookies, device identifiers, and tracking technologies to measure advertisement performance, improve marketing effectiveness, display relevant advertisements, understand user behavior, and optimize campaigns. Third-party advertising providers may collect information in accordance with their own privacy policies. Users can manage advertising preferences through their browser settings and advertising platform controls.

12. Social Media Platforms

Our Platform may include links to social media services including but not limited to Instagram, Facebook, WhatsApp, YouTube, and LinkedIn. Interactions on these platforms are governed by their respective privacy policies and terms. We are not responsible for the privacy practices of external social media platforms.

13. Children's Privacy

Our services are intended for individuals above the age of 18 years. We do not knowingly collect personal information from children under the age of 18. If we become aware that information has been collected from a minor without appropriate consent, we may delete such information from our systems. Parents or guardians who believe that a child has submitted personal information may contact us for immediate removal.

14. International Data Transfers

Information collected through the Platform may be processed, stored, or transferred to servers located within or outside India, depending on the services and third-party providers used by us. By using the Platform, you consent to such storage and transfer of information in accordance with this Privacy Policy. We take reasonable measures to ensure appropriate safeguards are implemented for such transfers.

15. User Responsibility

Users are responsible for providing accurate information, maintaining confidentiality of their communication devices, avoiding unauthorized sharing of personal details, and using the Platform lawfully. Users should avoid sharing sensitive financial or confidential information through unsecured channels.

16. Disclaimer

While we take commercially reasonable efforts to safeguard user information, no online platform or internet transmission can guarantee complete security. By using the Platform, you acknowledge and accept inherent internet-related security risks, potential technical interruptions, and risks associated with third-party services. My Roomiee shall not be held responsible for unauthorized access caused by user negligence, malware, phishing attacks, compromised devices, third-party platform vulnerabilities, or circumstances beyond our reasonable control.

17. Changes to This Privacy Policy

We reserve the right to update, revise, or modify this Privacy Policy at any time without prior notice. Updated versions will be published on this page along with the revised "Last Updated" date. Continued use of the Platform after any modifications constitutes your acceptance of the updated Privacy Policy. Users are encouraged to periodically review this page for updates.

18. Grievance Redressal

If you have any concerns, complaints, or queries regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below. We will make reasonable efforts to respond to grievances within a reasonable timeframe.

19. Contact Information

20. Consent

By accessing or using the Platform, submitting inquiry forms, contacting us, or using any services provided by My Roomiee, you acknowledge that you have read this Privacy Policy, understand the collection and usage of information, consent to the practices described herein, and agree to the Terms & Conditions of the Platform. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.